Crocus.co.uk Reviews

The Trustpilot score of Crocus.co.uk is 4.4. This score is based on 57,223 reviews and is considered excellent.

Crocus.co.uk is an online garden centre offering a wide variety of plants, garden tools, furniture, and equipment. They have a range of over 6,500 plants. The website also offers seasonal offers and discounts. For example, they offer 30% off on indoor flowering plants and 2+1 free on new season summer bulb collections. They also have a flat delivery fee of £4.99 for all orders, except for seeds which cost £1 for delivery and bulbs which cost £2.99 for delivery. However, the delivery to all offshore addresses are excluded. For the Isle of Wight, there is a £10 delivery surcharge. Please note that the prices of individual items may vary. For instance, the price of a Rosa Mum in a Million (Renaissance Series) ('Poulren013') (PBR) is £25.99 for a 4 litre pot. The price of a Rosa 'Madame Alfred Carrière' is £32.99 for a 4 litre pot. The price of a Rosa 'Climbing Iceberg' is £19.99 for a 4 litre pot. The price of a Rosa A Whiter Shade of Pale ('Peafanfare') (PBR) is £25.99 for a 4 litre pot. Please visit the website for the most accurate and up-to-date information.

Crocus.co.uk is the UK's largest gardening website, launched in April 2000. It offers a wide variety of over 6,500 plants and gardening tools. The website is designed to make it easy for gardeners of all levels to find everything they need in one place. They grow plants for show gardens at the RHS Chelsea Flower Show and have worked with 20 of the country's leading designers to secure 31 gold medals.

Their popular products and services include a range of small perennials, shrubs, roses, and outdoor pots. They also offer new season spring & summer bedding, garden tools, and indoor flowering plants. They have a 5-year plant guarantee and offer rewards when you refer a friend. They also have seasonal offers like 2+1 free on new season summer bulb collections, 60% off selected in-season hedging, and 10+5 free on selected in-season jumbo seedlings.

They also sell a variety of roses including Rosa Mum in a Million (Renaissance Series), Rosa Margaret Merril, Rosa 'Madame Alfred Carrière', Rosa Flower Carpet White, Rosa glauca Pourr, Rosa Special Anniversary, Rosa 'Rambling Rector', Rosa Hot Chocolate, Rosa 'Climbing Iceberg', Rosa 'Souvenir du Docteur Jamain', and Rosa A Whiter Shade of Pale.

They have a high Trustpilot score from over 50,000 customer reviews, making them a trusted online gardening brand. They also have a sustainability promise as they've been changing the way they work over the last five years to drive sustainability. They also offer a free app with twenty years of experience for the gardening community.

The payment methods for crocus.co.uk include credit or debit card. They also offer a partnership with Klarna, which allows you to pay later or spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Please note that payment must be made at the time of purchase.

Crocus.co.uk has a detailed return policy. If you wish to return an item, you have up to 28 days to do so (excluding bouquets). You must contact them in the first 14 days to advise that you intend to return it. The item must be returned in the same condition that you received it. Once they have received your return, your refund will be processed within 7 working days. Please note, they do not refund the original delivery cost or reimburse you for the cost of returning an item to them. If the item has been damaged, used or is not returned in its original packaging, they reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

As for their shipping policy, they offer a choice of delivery depending on what you're buying and how soon you'd like it. Once shipped, please allow 3 working days to receive most items and up to 5 working days for seeds. Next Day delivery is available for selected items ordered before 12 pm Monday - Thursday, excluding bank holidays and the day after. Please note, they don’t currently deliver outside of Great Britain. They may split your order into different shipments, and items which arrive separately within their range are bedding plants, bulbs, compost, selected pots, and seeds. With each shipment, you'll receive a separate dispatch email so you'll know the goods are on the way.

The contact information for Crocus.co.uk is as follows:

• Address: Nursery Court, London Road, Windlesham GU20 6LQ
• Phone Number: 01344 578000
• Operating Hours: 9am - 5pm, Monday - Friday (except bank holidays)

Please note that this information is subject to change and it's always a good idea to check their official website for the most up-to-date contact details. If you have any issues with goods you have received, they request that clear photos are attached to help resolve your issue more quickly. They aim to get back to you within 2 days if you get in touch with them via their web form.

To cancel your order on Crocus.co.uk, you may follow these steps: Sign in to your account. Navigate to your orders history. Click on the 'cancel this order' button in the yellow box in the right column. If you are an unregistered customer, enter your order number and email address in the provided fields. Please note that orders can only be cancelled within a certain time window. If you do not see the cancel button, your cancel window has expired. In this case, you will need to wait to receive your package and then follow the return instructions.